Hartford, CT, December 19, 2023 – The City of Hartford and the Capitol Region Council of Governments (CRCOG) are confirming the news that Superpedestrian, the operator of Link scooters in Hartford, will be ceasing their operations nationwide by the end of the year. While difficult news to share, especially for nearly 800 riders utilizing the company’s LinkUp program, Superpedestrian’s departure is not the end for alternative transportation in Hartford. The City and CRCOG are actively working together to identify next steps for securing a new provider.
“Although it’s disappointing that Superpedestrian will be ending their operations in the United States, the City of Hartford remains committed to supporting multimodal transit, including the operation of e-scooters. We are in close contact with CRCOG and hope to work together to find a new provider for our scooter program, which was extremely successful and has had hundreds of thousands of rides since we launched in 2021.” – Mayor Bronin, City of Hartford
“Superpedestrian has been a dedicated and responsive partner over the last two years, and we’re sorry to lose them as our operator. Despite this setback, we are in a very good position moving forward. We’ve learned a lot through this process, and as we consider our options for a future micromobility program, we know that we are a successful market with strong ridership numbers.” – Caitlin Palmer, Director of Regional Planning and Development, CRCOG.
Originating from an RFP released by CRCOG in 2019 for regional micromobility, the Hartford program proved to be a strong system, which, during peak riding season, was among Superpedestrian’s best-performing markets. The robust performance and high demand for scooter share in Hartford have shown that the capital city has what it takes to bring micromobility back to the region. Since the 2021 launch, there were nearly 500,000 rides and over 920,000 miles travelled on scooters. Rain or shine, Hartford residents and community members were taking scooters to run everyday errands, get to work or school, explore the city, and more.
At this time, there are no specifics on what the process or policy for refunds will be. Users are encouraged to request a refund through the app. For those that have immediate questions regarding scooter service and payments, you may reach out to Superpedestrian’s Customer Service team at support@superpedestrian.com. Users with concerns are encouraged to contact the customer service team as soon as possible, as the company’s operations are wrapping up quickly within the next week.
For those looking for alternative modes of transportation in the following months, CTtransit’s Hartford division remains the largest bus transit system in the state, with thousands of trips taken every day in the Hartford region across nearly 80 routes. To plan your trip or to learn more about using CTtransit, please visit www.CTtransit.com. To learn more about transportation alternatives across the state, please visit www.CTrides.com.
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The Capitol Region Council of Governments (CRCOG) is a voluntary Council of Government (COG) formed to initiate and implement regional programs of benefit to the towns and the region. It is guided by the chief elected officials of our 38 Metro Hartford municipalities. The mayors, first selectmen, and town council chairmen who make up our governing Policy Board recognize that our individual members’ future is tied to our region’s future. Our members have collaborated for over 50 years on various projects to benefit our towns and the region. CRCOG serves the Capitol Region and all our municipalities by:
- Helping members improve governmental efficiency and save tax dollars through shared services and other direct service initiatives;
- Promoting efficient transportation systems, responsible land use and preservation of land and natural resources, and effective economic development;
- Strengthening the Capitol City of Hartford as the core of a strong region and as our economic, social, and cultural center;
- Advocating for the region and its towns with the State and Federal governments; Strengthening our regional community by helping coordinate regional agencies and programs;
- And assisting local governments and citizens in articulating, advocating, and implementing their regional community’s vision, needs, and values.
