What is Voice Over Internet Protocol (VOIP), and how can it improve your communications in the digital age?

Voice Over Internet Protocol (VOIP) technology has made significant strides, paving the way for smarter and more efficient communication solutions. Municipalities today have the unique opportunity to keep pace with these technological advancements.

In 2015, through a competitive RFP process, CRCOG signed a cooperative purchasing master contract with IP Genie, enabling municipalities to access VOIP solutions.  IP Genie developed the Genie Commander, a state-of-the-art VOIP suite that brings a new level of versatility to municipal communication, encompassing voice, text, and video to any device.  The technology leverages the Connecticut Education Network (CEN), which ensures that this VOIP service is reliable and secure, ready to meet the demands of Municipal governance.

VOIP: A Smart Choice for Municipalities through enhanced mobility

In our digital age of remote and hybrid work, VOIP technology allows municipal staff to work from anywhere at any time. VOIP technology allows employees to make and receive calls from anywhere, at any time, on any device—whether at a desk, telephone, desktop computer, laptop, or cell phone. This ensures everyone stays connected, regardless of location.

Flexible Call Management

VOIP allows users to easily tailor how and where calls are directed. Calls can be routed to different locations depending on the time of day or set to a ‘do not disturb‘ mode during meetings or after hours. Additionally, IP Genie’s data center, hosted locally in East Hartford, Connecticut, is backed up by two additional locations, offering tremendous failover and redundancy.

Cost-Effective Solutions

The Genie VOIP system eliminates the need for expensive infrastructure investments, physical hardware, and system maintenance. Through cooperative purchasing, Municipalities can share cost-effective and inefficient infrastructure while maintaining independence and privacy. Only pay for the services you need. Furthermore, with IP Genie, a single monthly fee covers all local and long-distance calls, system software, and firmware updates, and 100% time and material warranty for any equipment provided by Genie Innovations, Inc., simplifying budgeting and often resulting in lower overall costs. Typical savings for municipal customers average around 20%.

A Streamlined Experience

With a single fixed fee, municipalities enjoy state-of-the-art comprehensive VOIP coverage, enhancing communication capabilities to meet today’s needs and tomorrow’s challenges. For municipalities in Connecticut, considering VOIP could mean taking a significant step towards more connected, efficient, and cost-effective operations.  If you are interested in learning more about these VOIP services are available through CRCOG and IP Genie; please contact Robyn Nichols.

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